Abu Dhabi Islamic Bank (ADIB) on Thursday introduced digital tablet kiosks that reduce customer service times in its branches as part of the bank’s digital transformation strategy.
The digital tablets, now available at most of ADIB branches, allow customers to rapidly update their information such as changes of employer, salary, and personal contact details as well as updating identification documents.
ABID, the largest sharia-compliant lender in Abu Dhabi, said customer service time for these tasks has been reduced by 90 percent on average, to as little as three minutes.
“The introduction of these tablets saves both customers and branch staff significant time, and as a result, service staff will be able to focus even more on providing customers with high-quality financial advice and service.” Philip King, global head of retail banking at ADIB, said.
The bank recently launched a new service ‘Express Finance’ which provides qualifying customers with instant access to personal finance within 30 minutes and a simple way to apply for personal finance online.
Source: Banker Middle East
